Unlock the Power of Microsoft Teams with NFON’s Complete Teams Eco-System

At the heart of the NFON Teams Eco-System are four key components:

• Operator Connect
• Direct Routing via Enterprise Cloud Telephony
• Analytics 365
• Teams-Provisioned Devices

Let’s explore what each solution offers—and how they work together to transform Microsoft Teams into a full-featured business communications platform.

☎️ Operator Connect: Seamless Voice Calling Within Teams

What it is:
Operator Connect enables businesses to make and receive external phone calls directly in Microsoft Teams, using NFON as their voice provider. It integrates natively into Teams, so there’s no need for additional infrastructure or complex configuration.

Benefits to Business:

• Rapid deployment with no hardware required
• Centralised call management from the Microsoft Teams admin centre
• Enterprise-grade call quality and reliability from NFON
• Enables hybrid workforces to stay connected from anywhere

Use case: Ideal for organisations looking for a simplified, Microsoft-approved method of enabling PSTN calling inside Teams.

🌐 Direct Routing via Enterprise Cloud Telephony

What it is:
NFON’s Direct Routing solution connects Microsoft Teams to the public phone network via a SIP trunk, giving businesses more flexibility and control than Operator Connect. This is built on NFON’s Enterprise Cloud Telephony infrastructure, offering advanced features and integrations.

Benefits to Business:

• More customisable than Operator Connect
• Access to NFON’s full UCaaS feature set (voicemail, IVR, call recording, etc.)
• Can support complex telephony environments with legacy systems or specific routing requirements
• Global availability with local number support

Use case: Perfect for companies with advanced telephony needs, multiple sites, or specific compliance requirements.

📊 Analytics 365: Actionable Insights from Teams Communications

What it is:
Analytics 365 is an advanced reporting tool that provides insights into Microsoft Teams usage and call performance, including collaboration patterns, productivity metrics, and call quality analytics.

Benefits to Business:

• Understand how Teams is used across departments and locations
• Monitor call volumes, missed calls, and response times
• Improve employee performance and optimise workflows
• Identify network or quality issues with call diagnostics

Use case: Essential for organisations focused on data-driven decisions and performance optimisation across their communications stack.

🖥️ Teams-Provisioned Devices: Hardware That Works as Hard as You Do

What it is:
NFON provides a curated range of Teams-certified hardware—desk phones, headsets, speakerphones, and video conferencing kits—all provisioned and ready to use with Microsoft Teams.

Benefits to Business:

• Plug-and-play setup for instant productivity
• Devices automatically sync with Teams accounts
• Ensure consistent experience for office, remote, or hybrid workers
• Optimised audio and video for professional-grade communication

Use case: Great for businesses looking to equip their teams with reliable, easy-to-use devices that maximise the Teams experience.

🌟 The NFON Advantage

NFON’s Teams Eco-System is designed with flexibility, scalability, and simplicity in mind. Whether you're a small business or a multinational enterprise, we help you turn Microsoft Teams into a powerful business phone system and collaboration hub—backed by our award-winning support and expertise.

🔗 Ready to enhance Microsoft Teams with NFON?

Get in touch today to discover how our end-to-end Teams Eco-System can help your business connect better, work smarter, and grow faster.

*Microsoft Teams is a registered trademark of the Microsoft Group of companies.