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in education , public sector

Why Collaboration is Key for UK Schools & MATs

Out of all the global industries, schools and multi-academy trusts (MATs) have been hit one of the hardest by the pandem...
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in public sector

Post-16 Education Bill: What You Need to Know

On 18th May 2021, a new Education Bill was introduced to UK Parliament. The Skills and Post-16 Education Bill has been d...
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Data Security for Business Telephone Systems: A Guide

Contents Data security and the climate of concern
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in public sector

Public Sector Communications: Why Voice is More Important Than Ever

March 2020 saw the way we do business and communicate with one another completely change. Our homes became our office sp...
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in remote working

The 6 Hidden Advantages of Flexible Working: Infographic

Since the world underwent a rapid, non-negotiable exercise in flexible working, there's been extensive research into the...
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6 Proven Ways to Boost Remote Team Productivity

For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative th...
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in customer experience

Bulletproof Your Compliance with Customer Experience Technology

For many years, compliance and customer experience have felt like two business objectives that are completely at odds.
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in customer experience

Why You Should Prioritise Customer Experience Strategy

In a recent survey conducted by Super Office, a total of 1,920 professionals were asked what their top business priority...
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in customer experience

5 Pillars of a Textbook Omnichannel Customer Experience

If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
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in customer experience

The 6 Must-Have Features of Contact Centre Software in 2021

For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
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in customer experience

3 Reasons Contact Centres Need Technology to Improve Employee Experience

If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
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in customer experience

“What is Customer Experience and Why Does it Matter?” A Complete Guide

Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
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in public sector , cybersecurity

Public Sector Cyber Security: How to Protect Your Platforms

Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
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in public sector , smarter working , scotland

Everything You Need to Know About Scotland’s Digital Strategy 2021

In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
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How Businesses are Strategising the Future of Workplace Communications

The past 12 months or so have essentially been a pressure cooker for the modern workplace.
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Maximising the power of Microsoft Teams

True digital transformation connects people, data and applications. In education, one of the newest,  powerful and most ...
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5 Ways Cloud Technology Encourages Collaboration in Government

Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radic...
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in public sector , smarter working

The Role of Smarter Working in a Post-Pandemic Public Sector

In the era of the pandemic, ways of working have shifted drastically across the public sector. Digital infrastructure an...
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in unified communications , remote working

Can Remote Working Software Fix Teams with Trust Issues?

While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a gro...
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in remote working , Hybrid working

How Businesses Must Adapt to the Future of Remote Working

Now the UK is moving along its prescribed ‘roadmap’ to the next normal, most business owners and decision makers are ant...
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