The BT PSTN Stop Sell: Embracing the Digital Revolution in the UK
Introduction: In the realm of telecommunications, monumental shifts often signify the dawn of a new era. On September 5t...
The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)
Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
The Future of Telephony
How will the upcoming copper (ISDN) switch off change the telephony landscape in the UK?
Why employee experience surveys don’t always work
Most employees want more of a say in their place of work, and you only need to look at the recent interest in employee e...
The big problem with remote working and corporate ethics
The issue of corporate ethics is more urgent than ever. As well as employees leaving their roles in record numbers, The ...
3 ways better CRM integration can lead to better patient outcomes.
However talented and dedicated surgeons, doctors, nurses and medical support staff may be, they depend on the infrastruc...
3 ways CRM integration can keep hospitality businesses ahead of the curve.
Across Europe business is getting harder, and the hospitality industry has been hit harder than most with the long perio...
The 8 key elements of a successful VoIP channel strategy
Channel selling is one of the most effective growth strategies there is. It can unlock access to new revenue streams, gr...
“What does being a channel partner entail? (And should I become one?)”
According to Forrester, 75% of the world's commerce is conducted through indirect sales. Not only that, but for many ind...
“Which partner program should I join?” 5 Qs for VoIP sellers
If you work in the world of VoIP, or UCaaS, you’ve probably noticed that most of the businesses around you make their mo...
Channel Sales: an in-depth guide for potential partners
Looking to find out how your business can thrive as an NFON partner? Find out all you need to know about channel sales. ...
How to choose the right contact centre solution
More and more organisations are using professional contact centre solutions to handle their customer communication. Dedi...
Seven Reasons Why You Need a Professional Contact Centre
Digital transformation is in full swing. Increasingly, business processes and customer contacts take place online. Becau...
The Future of Communications in Charities
As we have seen across public sector organisations, the third sector has drastically changed in the past two years as th...
COP26: The Role Public Services Play in Creating Sustainability
The COP26 conference held in Glasgow, from 31st October to 13th November 2021, put the need for delivering climate chang...
Overlooked Office Management Solutions for Hybrid Teams
When you hear the term office management solutions, what do you think of?
3 Ways Communications Can Make or Break Your Operations Strategy
If a business objective is what you want to achieve, operations strategy is how you can achieve it.
How Remote Working is Changing HR Tech Requirements
Like many business functions, HR was on a steady path of digital transformation before the events of 2020.
