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in cloud contact centre , customer experience , omni-channel , customer service , courier companies , communication technology

Why Courier Companies Need a Robust Omni-Channel Communications Strategy

The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand ...
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in Customer aquisition , selling strategies , b2b sales , cold calling , sales effectiveness , sales trends

Why Cold Calling is No Longer an Effective Use of Time and Resources in Modern Business

Low Conversion Rates The statistics paint a bleak picture for cold calling:
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in Customer retention , ict resellers , selling strategies , cross selling , consultative selling , inbound marketing , account-based selling , sales growth , b2b sales , b2b

Top 5 Selling Strategies for ICT Resellers

Top 5 Selling Strategies for ICT Resellers ICT resellers operate in a competitive and ever-evolving market. To stay ahea...
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in cloud telephony , unified communications , remote working , Hybrid working , microsoft teams , deskphones , Hardware

The Role of the Desk Phone in the Modern Workplace: Are They Still Needed?

Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloud...
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in AI , CX

5 Essential Business Resolutions to Drive Success in 2025

As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the...
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in technology , predictions

Top Tech Trends Shaping the UK in 2025

As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape.
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in cloud telephony , unified communications

Cloudya's Christmas Connection

It was a chilly December evening in a small village where the townsfolk bustled about, preparing for Christmas. The holi...
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in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas

CCHub Saves Christmas

The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
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in AI , artificial intelligence , microsoft 365

What is Microsoft Copilot and How is it Transforming Businesses?

In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
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in unified communications

How can insurance and finance businesses pave the way to being digital-first?

The world of insurance and finance are changing rapidly, with non traditional players and fintechs challenging slower-mo...
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in unified communications , customer experience , importance of technology in customer service , customer service

Improve your customer service. And your customer loyalty.

Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the p...
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in cloud contact centre , customer experience , AI , CX , contact center hub

How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service

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in unified communications , remote working , customer experience , Hybrid working , office working

Are Attitudes Toward Remote Working Changing in the UK? Examining the Shift Back to Office Work

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in compliance , ms teams , microsoft teams , analytics

Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications

In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisat...
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in ms teams , microsoft teams , analytics

The Importance of Analytics in a Modern UK Business: Maximising the Power of Integrated Communication Solutions

In today’s fast-paced business world, UK companies are increasingly relying on collaboration tools like Microsoft Teams ...
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in ms teams , microsoft teams , analytics

Optimising Microsoft Teams for Maximum Efficiency: How Analytics 365 Can Transform Your Business Communications

In today's fast-paced business world, efficient communication is more than just a convenience—it's a necessity. As your ...
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in operator connect , microsoft teams , SIP trunking , direct routing

"SIP Trunking vs. Direct Routing vs. Operator Connect: Which is Right for Your Business?"

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in cloud contact centre , customer experience , cchub , CX , customer service

Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business

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in customer experience , cchub , CX , customer service

7 Top Customer Expectations for 2025

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in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

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