in Digital Transformation

How to choose the right contact centre solution

More and more organisations are using professional contact centre solutions to handle their customer communication. Dedi...
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in Digital Transformation

Seven Reasons Why You Need a Professional Contact Centre

Digital transformation is in full swing. Increasingly, business processes and customer contacts take place online. Becau...
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in public sector

The Future of Communications in Charities

As we have seen across public sector organisations, the third sector has drastically changed in the past two years as th...
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in public sector

COP26: The Role Public Services Play in Creating Sustainability

The COP26 conference held in Glasgow, from 31st October to 13th November 2021, put the need for delivering climate chang...
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in office management solutions

Overlooked Office Management Solutions for Hybrid Teams

When you hear the term office management solutions, what do you think of?
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in operations strategy

3 Ways Communications Can Make or Break Your Operations Strategy

If a business objective is what you want to achieve, operations strategy is how you can achieve it.
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in HR tech

How Remote Working is Changing HR Tech Requirements

Like many business functions, HR was on a steady path of digital transformation before the events of 2020.
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in staff training solutions

3 Challenges of Staff Training Solutions and How to Overcome Them

Due to a combination of new hybrid working approaches, looming skills gaps, and the need to prepare for a more AI-driven...
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in sales enablement tools

Contact Centre Software: The Best of Sales Enablement Tools?

It wasn’t long ago that the idea of contact centres being a ‘cost centre’ was a universally accepted truth.
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in importance of technology in customer service

The Importance of Technology in Customer Service

Customer service matters more than ever.
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Which phone system is best for small businesses?

Choosing a phone system can be a real minefield. 
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in public sector

Shaping Northern Ireland’s Digital Future

The way we work is changing, and although the pandemic has accelerated this, it has been changing across the public sect...
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in business communication

Business Communication: What it Means, Why it Matters & More

Contents Intro: defining business communication How communications can support (or thwart) your business Productivity Co...
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in secure phone system

6 Financial Benefits of a Cloud-Based Secure Phone System

It’s 2021. We’ve reached the point where hardware-based, on-site phone systems are a long outdated technology. And yet a...
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Why is Data Security Important to a Business?

Since the turbulence of 2020, data security threats have been rising exponentially. From internal breaches to external c...
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in data security , data centre security

Why Data Centre Security Matters to Your Business

For businesses that use a Voice over Internet Protocol (VoIP) system, data centres are the cornerstone of their communic...
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in ms teams security

How to Take MS Teams Security to a Level Above its Competitors

In recent years, videoconferencing and real-time communications platforms have quickly gone from being fringe technologi...
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in data security , secure VoIP phone

5 Qualities of a Secure VoIP Phone You Can Trust

As we enter the world of hybrid working, the average business requires more capable and robust communications systems th...
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in FCA compliant call recording , data security , PCI compliance call recording

The 6 Need-to-Knows of FCA Compliant Call Recording

For organisations working within the financial markets, changing regulations are a constant challenge.
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in public sector

Why the PSTN & ISDN Switch Off Matters

2025 will be a significant year for UK telecommunications. It’s the year that British Telecom (BT) will stop the use of ...
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