18-Jan-2025 14:53:33
in cloud contact centre , customer experience , omni-channel , customer service , courier companies , communication technology
Why Courier Companies Need a Robust Omni-Channel Communications Strategy
The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand ...
18-Jan-2025 13:38:49
in Customer aquisition , selling strategies , b2b sales , cold calling , sales effectiveness , sales trends
Why Cold Calling is No Longer an Effective Use of Time and Resources in Modern Business
Low Conversion Rates The statistics paint a bleak picture for cold calling:
18-Jan-2025 13:22:27
in Customer retention , ict resellers , selling strategies , cross selling , consultative selling , inbound marketing , account-based selling , sales growth , b2b sales , b2b
Top 5 Selling Strategies for ICT Resellers
Top 5 Selling Strategies for ICT Resellers ICT resellers operate in a competitive and ever-evolving market. To stay ahea...
15-Jan-2025 09:10:15
in cloud telephony , unified communications , remote working , Hybrid working , microsoft teams , deskphones , Hardware
The Role of the Desk Phone in the Modern Workplace: Are They Still Needed?
Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloud...
18-Dec-2024 10:48:40
in AI , CX
5 Essential Business Resolutions to Drive Success in 2025
As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the...
16-Dec-2024 13:56:39
in technology , predictions
Top Tech Trends Shaping the UK in 2025
As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape.
12-Dec-2024 10:57:50
in cloud telephony , unified communications
Cloudya's Christmas Connection
It was a chilly December evening in a small village where the townsfolk bustled about, preparing for Christmas. The holi...
12-Dec-2024 10:43:51
in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas
CCHub Saves Christmas
The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
10-Dec-2024 09:21:21
in AI , artificial intelligence , microsoft 365
What is Microsoft Copilot and How is it Transforming Businesses?
In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
28-Nov-2024 11:48:48
in unified communications
How can insurance and finance businesses pave the way to being digital-first?
The world of insurance and finance are changing rapidly, with non traditional players and fintechs challenging slower-mo...
28-Nov-2024 11:28:22
in unified communications , customer experience , importance of technology in customer service , customer service
Improve your customer service. And your customer loyalty.
Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the p...
28-Nov-2024 09:07:43
in cloud contact centre , customer experience , AI , CX , contact center hub
How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service
27-Nov-2024 09:24:16
in unified communications , remote working , customer experience , Hybrid working , office working
Are Attitudes Toward Remote Working Changing in the UK? Examining the Shift Back to Office Work
20-Nov-2024 15:21:41
in compliance , ms teams , microsoft teams , analytics
Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications
In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisat...
20-Nov-2024 15:20:57
in ms teams , microsoft teams , analytics
The Importance of Analytics in a Modern UK Business: Maximising the Power of Integrated Communication Solutions
In today’s fast-paced business world, UK companies are increasingly relying on collaboration tools like Microsoft Teams ...
20-Nov-2024 15:18:37
in ms teams , microsoft teams , analytics
Optimising Microsoft Teams for Maximum Efficiency: How Analytics 365 Can Transform Your Business Communications
In today's fast-paced business world, efficient communication is more than just a convenience—it's a necessity. As your ...
18-Nov-2024 10:40:27
in operator connect , microsoft teams , SIP trunking , direct routing
"SIP Trunking vs. Direct Routing vs. Operator Connect: Which is Right for Your Business?"
15-Nov-2024 18:18:36
in cloud contact centre , customer experience , cchub , CX , customer service
Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business
15-Nov-2024 11:52:52
in customer experience , cchub , CX , customer service
7 Top Customer Expectations for 2025
15-Nov-2024 10:50:30
in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas