19-May-2025 11:27:29
in cloud contact centre , AI , AI chatbots , MRR
How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before
If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a...
19-May-2025 11:04:27
in unified communications , customer experience , business communication , AI , contact centre , AI chatbots , automation , digital transformation
AI in Business Communications: What It Actually Means (And Why It Matters)
But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing custom...
19-May-2025 09:47:37
in cloud contact centre , unified communications , cloud communications , customer experience , ISDN switch off , microsoft teams , customer service , ccaas
What UK SMEs Expect from Their Communications Providers in 2025
For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Her...
09-May-2025 13:27:50
in consultative selling , b2b sales , trusted advisor , sales enablement
Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)
This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean ...
07-May-2025 11:21:02
Make Microsoft Teams Do More: Unlock the Power of Voice & Insight.
Turn Microsoft Teams into Your Business Phone System Many businesses still rely on a separate phone system, even while u...
07-May-2025 10:56:51
Teams That Do More? Good Call!
Help Your Customers Get More from Microsoft Teams … and Grow with Profit through NFON's Partner-First Solutions
25-Apr-2025 15:45:00
in customer experience , AI
Smarter Routing = Happier Customers: How AI Gets It Right the First Time
18-Apr-2025 10:45:00
in Hybrid working , AI , CX
Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent
Staff shortages, unpredictable call volumes, and the constant battle of managing rotas—sound familiar? The traditional c...
17-Apr-2025 14:28:28
in AI , CX , AI chatbots , voice bots , chat bots , automation
🐰 How the Easter Bunny Saved Easter (Thanks to a Little Help from botario by NFON)
Easter was just days away. The eggs were painted, the chocolate was polished to a glossy perfection, and the tulips were...
14-Apr-2025 12:44:49
in channel partners , operator connect , IT resellers , MSPs , direct routing , ucaas , ccaas , NFON UK , teams calling , MRR , SaaS
Grow with Profit: Smarter Communication for Leaner, More Profitable Growth
At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing ...
07-Apr-2025 10:49:53
in business communication , operator connect , microsoft teams , direct routing , analytics , teams calling , analytics 365
Unlock the Power of Microsoft Teams with NFON’s Complete Teams Eco-System
16-Mar-2025 18:59:39
in uk business , guide , productivity , business tips , checklist , time management
💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀
Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips...
16-Mar-2025 17:32:52
in cloud contact centre , unified communications , microsoft teams , MSPs , ucaas , ccaas , UK Market , strategic partnerships , market research
The Future of Teams Enabled Voice and Contact Centre Solutions: Free Market Report
Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges,...
16-Mar-2025 16:38:05
in cloud contact centre , remote working , customer experience , customer service , ccaas , ict resellers , guide
How to Choose the Right CCaaS Vendor Partner - A Guide for Resellers
Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It ...
11-Mar-2025 12:58:57
in AI , chatbot solutions , AI chatbots , hospitality
AI-Powered Hospitality: Transforming Guest Experience and Operational Efficiency
The Challenge: Balancing Personalisation with Efficiency
28-Feb-2025 17:22:14
in cloud contact centre , customer experience , cchub , CX , contact center hub
The Benefits of a Stand-Alone Cloud Contact Centre: Why Flexibility is Key
In today’s competitive business environment, delivering exceptional customer experiences is no longer a “nice-to-have” –...
24-Feb-2025 10:23:04
in Digital Workplace , digital detox , mental health
Disconnect to Reconnect: Why a Digital Detox is Vital for Tech Professionals
20-Feb-2025 12:40:34
in b2b sales , sales progression , career progression
From Junior Sales to Sales Director: Your Career Progression Guide
Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on:
12-Feb-2025 10:16:19
in love and communication , meaningful conversations , modern love stories
Connected Hearts: A Valentine’s Day Story of Love and Communication ❤️📞
For Emma and Jake, their journey wasn’t love at first sight. In fact, their biggest challenge wasn’t attraction—it was c...
12-Feb-2025 09:59:50
in customer experience , customer service , sales growth , business growth , ecommerce , cloud solutions , fashion retail , scalability