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in customer experience

“What is Customer Experience and Why Does it Matter?” A Complete Guide

Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
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in public sector , cybersecurity

Public Sector Cyber Security: How to Protect Your Platforms

Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
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in public sector , smarter working , scotland

Everything You Need to Know About Scotland’s Digital Strategy 2021

In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
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How Businesses are Strategising the Future of Workplace Communications

The past 12 months or so have essentially been a pressure cooker for the modern workplace.
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Maximising the power of Microsoft Teams

True digital transformation connects people, data and applications. In education, one of the newest,  powerful and most ...
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5 Ways Cloud Technology Encourages Collaboration in Government

Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radic...
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in public sector , smarter working

The Role of Smarter Working in a Post-Pandemic Public Sector

In the era of the pandemic, ways of working have shifted drastically across the public sector. Digital infrastructure an...
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in unified communications , remote working

Can Remote Working Software Fix Teams with Trust Issues?

While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a gro...
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in remote working , Hybrid working

How Businesses Must Adapt to the Future of Remote Working

Now the UK is moving along its prescribed ‘roadmap’ to the next normal, most business owners and decision makers are ant...
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in remote working , cloud communications

Geo Redundancy: How to Keep a Remote Team Connected

If there is one thing that 2020 taught us, it was the importance of a backup plan. 
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in remote working , cloud communications

Four Remote Communication Mistakes That Teams Are Still Making

In a report compiled by time-tracking software company Hubstaff on the state of remote project management, nearly 46% of...
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Councils & Communities: Championing Mental Health Through Technology

The mental health and wellbeing of civil service staff and citizens was paramount long before the COVID-19 pandemic. How...
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The best collaboration tools for remote teams: infographic

2020 has upset our work-life balance Employees are spending 48.5 minutes more at their desk each day. They’re also findi...
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All You Need to Know About Managing Remote Teams

Intro: the rapid evolution of remote working  What comes after the ‘new normal’?  Preparing for the world of hybrid work...
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in public sector

Why Technology Integration Matters in the Public Sector

Over the past five years, it has been widely acknowledged that we are on the brink of what has been termed as ‘the Fourt...
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in public sector

2021: The Public Sector Hybrid Working Model

Hybrid working, at its core, embraces the principle of employees balancing remote working from any location, with also w...
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in public sector , sustainability

4 Ways the Public Sector is Prioritising Sustainability

The UK was the first major global economy to set a legal obligation to achieve net-zero carbon emissions by 2050. The Go...
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in nvoice for microsoft teams , ms teams , Collaboration tools

Microsoft Teams: Tips and Tricks for Better Collaboration

Team collaboration tools have embedded themselves into everyday working culture in a way that will no doubt persist long...
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in public sector , smarter working

9 Ways to Build Better Smarter Working Practices

In the past decade, Smarter Working has come into its own in the UK public sector. Now during the COVID-19 pandemic and ...
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in public sector , smarter working

Why You Can’t Afford to ‘Mute’ Your Communications Strategy

Since the pandemic began, UK public sector organisations have been in crisis response to deliver public services safely ...
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