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in AI , artificial intelligence , microsoft 365

What is Microsoft Copilot and How is it Transforming Businesses?

In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
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in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

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in unified communications , cybersecurity , AI , artificial intelligence

Top 5 Emerging Trends in the UK Unified Communications Market for 2025

The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in techno...
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in cloud contact centre , artificial intelligence , omni-channel

What trends are dominating the UK contact centre market in 2023?

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...
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in cloud contact centre , AI , artificial intelligence , Chat GPT

The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
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