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15-Nov-2024 10:50:30 in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

03-Nov-2024 09:34:54 in unified communications , cybersecurity , AI , artificial intelligence

The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in techno...

02-Oct-2023 17:05:46 in cloud contact centre , artificial intelligence , omni-channel

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...

11-Sep-2023 11:25:40 in cloud contact centre , AI , artificial intelligence , Chat GPT

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...