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02-Oct-2023 17:05:46 in cloud contact centre , artificial intelligence , omni-channel

What trends are dominating the UK contact centre market in 2023?

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...
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11-Sep-2023 11:25:40 in cloud contact centre , AI , artificial intelligence , Chat GPT

The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
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