Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot
What Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps proce...
How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before
If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a...
What UK SMEs Expect from Their Communications Providers in 2025
For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Her...
The Future of Teams Enabled Voice and Contact Centre Solutions: Free Market Report
Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges,...
How to Choose the Right CCaaS Vendor Partner - A Guide for Resellers
Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It ...
The Benefits of a Stand-Alone Cloud Contact Centre: Why Flexibility is Key
In today’s competitive business environment, delivering exceptional customer experiences is no longer a “nice-to-have” –...
Why Courier Companies Need a Robust Omni-Channel Communications Strategy
The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand ...
CCHub Saves Christmas
The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
How Small Businesses Are Winning with “Informal” Cloud Contact Centres
In today’s fast-paced digital landscape, small businesses are carving out competitive advantages by adopting "informal" ...
What trends are dominating the UK contact centre market in 2023?
The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...
The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)
Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
