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15-Nov-2024 10:50:30 in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

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09-Oct-2024 09:36:51 in customer experience , contact centre , CX , Customer retention , customer service

Think You Know Customer Experience?

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
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07-Oct-2024 13:38:49 in customer experience , contact centre , cchub , CX

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...
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