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in customer experience , contact centre , CX , Customer retention , customer service

Think You Know Customer Experience?

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
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in MSPs , Customer retention

7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention

In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off co...
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