09-Oct-2024 09:36:51
in customer experience , contact centre , CX , Customer retention , customer service
Think You Know Customer Experience?
1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
07-Oct-2024 14:32:05
in MSPs , Customer retention
7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention
In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off co...