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With NFON on the Phone.
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15-Nov-2024 18:18:36 in cloud contact centre , customer experience , cchub , CX , customer service

Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business

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15-Nov-2024 11:52:52 in customer experience , cchub , CX , customer service

7 Top Customer Expectations for 2025

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09-Oct-2024 09:36:51 in customer experience , contact centre , CX , Customer retention , customer service

Think You Know Customer Experience?

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
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07-Oct-2024 13:38:49 in customer experience , contact centre , cchub , CX

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...
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