09-Oct-2024 09:36:51
in customer experience , contact centre , CX , Customer retention , customer service
Think You Know Customer Experience?
1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
07-Oct-2024 13:38:49
in customer experience , contact centre , cchub , CX
The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs
When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...