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08-Aug-2025 11:47:16 in customer experience , omni-channel , CX , ccaas , AI chatbots , ai in customer service , chatbot for customer service

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

Here are the 10 questions we asked—and the answers that are shaping the future of CX.

18-Jan-2025 14:53:33 in cloud contact centre , customer experience , omni-channel , customer service , courier companies , communication technology

The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand ...

12-Dec-2024 10:43:51 in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas

The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...

02-Oct-2023 17:05:46 in cloud contact centre , artificial intelligence , omni-channel

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...