Why inflexibility leads to losses
With employees working from the office, remotely and on the move, today’s workforce is more distributed than ever. Research reveals that 37% of collaboration workers spend more than 50% of their time away from their desk[1]. By meeting employees’ needs, this flexible approach to working also helps businesses attract and retain the best talent – with the ultimate aim of delivering against customers’ ever-changing needs and demands.
But current legacy phone systems simply can’t keep pace, restricting employees to office-based calls. The dissatisfaction is clear: 53% of UK employees feel their companies aren’t doing enough to meet the needs of modern day and remote flexible working[2]. As well as curbing mobility and productivity, legacy systems extend employee reaction times. Your business becomes less responsive, less efficient and – inevitably – less competitive.
Can you afford to have a disjointed communication system that means your employees can’t constantly stay in contact?
How you can achieve the independent comms that increase productivity
Providing communications services for remote and home workers can be costly and complicated. An extra desk phone is often needed – plus extra admin – adding to the cost.
But it doesn’t have to be that way. The best cloud telephone systems make your communications independent and give your employees access to enterprise-class communications features, so that they can use their mobile devices or web browsers to stay in touch wherever they are. With access to user accounts from any internet-connected device – via app or web browser – your remote workers can stay connected quickly and simply. Employees have cited a 45% increase in productivity after their business adopted unified communications[3]. Added to which, with no extra hardware required, cloud telephony is highly cost effective. The outcome is faster communications and responses to new opportunities, while generating higher revenues by increasing cost efficiencies.
The questions to ask before choosing a cloud telephony solution
Before you invest in a new cloud telephony solution, make sure you choose one that enables you to react faster to new opportunities and generate higher revenues, without requiring you to purchase any extra hardware. You need to know:
- Does it provide native apps for Android, iOS, mac OS and Windows, so that employees can use whichever device they choose?
- Will it enable access to user accounts from any internet-connected device (app or web browser), so employees can work flexibly/remotely from anywhere in the world?
- Does it provide the ability to stay in touch using Wi-Fi, 4G data or even cellular voice networks?
- Will your users be able to access enterprise-class communications features from their mobile device or PC, removing the need to buy additional desk phones?
- Is it fully scalable?
- Does it integrate with other communications platforms like Microsoft Teams and Skype for Business, to provide a truly unified communications solution?
- Will it reduce your administration costs?
- Will it help reduce workloads, with web-browser access to accounts?
For individual advice on ensuring your cloud telephone solution delivers the independence you need,
call us on 020 3740 6740 or email us at hello-uk@nfon.com
[1] Sennheiser (2018)
[2] PwC. (2018) Tech at work and the employee experience
[3] Eastern Management Group (2019) Unified Communications Productivity Analysis: Small Businesses
