Blog

12-Feb-2025 09:35:34 in contact centre , operator connect , microsoft teams , IT resellers , direct routing , ucaas , ccaas , voice integration , recurring revenue

The Hidden Revenue Opportunity in Microsoft Teams: Voice and Contact Centre Integrations

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communicatio...

15-Nov-2024 10:50:30 in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

09-Oct-2024 09:36:51 in customer experience , contact centre , CX , Customer retention , customer service

Think You Know Customer Experience?

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...

07-Oct-2024 13:38:49 in customer experience , contact centre , cchub , CX

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

When you think of a contact centre, do you picture impersonal offices ﬁlled with rows of agents handling one mundane cal...

The Hidden Revenue Opportunity in Microsoft Teams: Voice and Contact Centre Integrations

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

Think You Know Customer Experience?

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

Category