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in contact centre , contact center hub

Powering Business Success Through Intelligent Customer Communication

Welcome to HubTalks — a new video series from NFON that brings you direct insights from the people shaping the future of...
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in unified communications , customer experience , business communication , AI , contact centre , AI chatbots , automation , digital transformation

AI in Business Communications: What It Actually Means (And Why It Matters)

But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing custom...
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in contact centre , operator connect , microsoft teams , IT resellers , direct routing , ucaas , ccaas , voice integration , recurring revenue

The Hidden Revenue Opportunity in Microsoft Teams: Voice and Contact Centre Integrations

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communicatio...
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in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

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in customer experience , contact centre , CX , Customer retention , customer service

Think You Know Customer Experience?

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
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in customer experience , contact centre , cchub , CX

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...
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