12-Dec-2024 10:43:51
in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas
CCHub Saves Christmas
The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
28-Nov-2024 09:07:43
in cloud contact centre , customer experience , AI , CX , contact center hub
How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service
15-Nov-2024 18:18:36
in cloud contact centre , customer experience , cchub , CX , customer service
Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business
28-Oct-2024 09:51:43
in cloud contact centre
How Small Businesses Are Winning with “Informal” Cloud Contact Centres
In today’s fast-paced digital landscape, small businesses are carving out competitive advantages by adopting "informal" ...
03-Oct-2023 10:59:47
in cloud contact centre , professional services
Professional Services as a Service from NFON UK
02-Oct-2023 17:05:46
in cloud contact centre , artificial intelligence , omni-channel
What trends are dominating the UK contact centre market in 2023?
The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure o...
11-Sep-2023 11:25:40
in cloud contact centre , AI , artificial intelligence , Chat GPT
The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)
Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
07-Feb-2020 16:53:58
in cloud contact centre , ncontactcenter , Contact Center