Turn Microsoft Teams into Your Business Phone System
Many businesses still rely on a separate phone system, even while using Teams every day for everything else. This disconnect creates inefficiencies, missed calls, and unnecessary tech costs.
With voice integration for Microsoft Teams, you can:
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Make and receive calls directly within Teams
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Use features like call queues, hunt groups, and intelligent call routing
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Scale across multiple sites or remote teams—with no on-site hardware
The beauty of this upgrade is its simplicity: you don’t need to switch platforms or retrain staff. It works seamlessly within the Teams interface your people already know.
Why it matters: You centralise your communications, reduce overhead, and make it easier for staff to connect—whether they’re in the office, at home, or on the move.
See What’s Really Happening on Customer Calls
Once Teams is managing your calls, another question arises: what’s actually happening on those calls?
Without the right tools, you might be missing out on critical insights—like which teams are overloaded, how long customers are waiting, and which calls go unanswered.
That’s where Analytics 365 comes in. It delivers:
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Real-time dashboards and historical call reports
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Visibility into missed calls, hold times, and call volumes
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Insight into team productivity and service level performance
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Easy-to-understand visuals that help you make smarter decisions
Why it matters: This kind of visibility helps you improve customer service, optimise staffing, and identify training needs—without guesswork.
Simple to Start, Built to Grow
We understand that adding new tools can feel overwhelming. That’s why everything we offer is designed to be:
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Quick to deploy—with guided onboarding
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Easy to use—for admins and frontline staff alike
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Transparent in pricing—with no hidden costs
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Scalable—as your team or customer base grows
We help you get up and running quickly so you can start seeing value fast.
Why it matters: You’ll spend less time on tech headaches and more time serving customers, improving performance, and growing your business.
A Quick Example: Bringing It All Together
Let’s say your company is already using Microsoft Teams, but:
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Your phones run on a separate system
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You’re missing customer calls
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You have no visibility into call performance
With just two simple changes, we help you:
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Bring all your business calls into Teams
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Use Analytics 365 to track service and team metrics
Now your team has one unified platform. You have the data to manage performance. And your customers get a better experience.
Ready to Get More from Microsoft Teams?
Microsoft Teams is more than a collaboration tool. With voice integration and real-time analytics, it becomes a central hub for communication and insight—without the cost and complexity of legacy phone systems.
NFON helps businesses like yours make that transformation simple. If you're ready to unlock more value from the tools you already use, we’re here to help.
👉 Let’s talk. We’ll show you what’s possible.
