It’s 2021. We’ve reached the point where hardware-based, on-site phone systems are a long outdated technology.
And yet among many businesses, there still appears to be a feeling of hesitancy.
As is the case with any technological advancement, which sees some organisations slower to adapt than others, concerns from businesses yet to adopt an Internet Protocol have usually revolved around data security threats and cost.
The truth is, migrating your systems to the cloud – granted you do so with the right provider – will reduce both.
Download the inforaphic below, or read on to find out what the security benefits a cloud-based telephony system can bring you, and also, how they can improve your bottom line.
1. CapEx to OpEx
Cloud telephony is managed by a third-party provider.
As well as being more secure, this moves the costs of your phone system from
Capital Expenditure to Operational Expenditure.
Plus, cloud-hosted telephony works on monthly subscription payments, making it much more manageable from a financial perspective.
If you haven't yet checked out the guide to data security, you can read it here.
2. Reduced downtime, and everything that comes with it
The average cost of network downtime for businesses is £4000+ per minute.
The reason behind this figure is the accumulation of knock-on effects that downtime creates, such as…
- Loss of productivity
- Missed deadlines
- Customer dissatisfaction
- Reputational damage
A truly secure phone system will be able to guarantee 99.9% uptime, saving you the financial repercussions of downtime, as well as the stress!
3. Better call performance = Better customer experience
Customer experience has repeatedly been shown to be a key driver of profit.
Businesses with superior CX bring in 5.7x more revenue than customer experience laggards.
Statistics also present a strong link between call quality and customer experience:
- 20% of audio-technology end users say that poor sound quality led to client dissatisfaction.
- And 68% of customers will hang up a call due to poor voice quality.
- Spokesperson for the Customer Experience foundation
A truly secure telephony system will be able to give you superior voice quality and a better connection, enhancing your customer experience and supporting your bottom line in the process by driving profits and reducing customer dissatisfaction.
4. Reduced maintenance requirements
Data shows that contact centres using cloud-based phone systems spend 15% less on IT personnel than their competitors using traditional phone systems.
Plus, the beauty of a cloud-based telephony service is that all maintenance is handled automatically off-site by your service provider.
No more disruptive installations or upgrades preventing business as usual operations, and affecting your bottom line.
5. Reduced risk of breaches
The average cost of a data breach is £2.8 million.
So it pays to prevent them at all costs.
Cloud telephony services are managed by a third-party provider, and hosted from off-site data centres manned by data security professionals.
Think about it this way, would you rather keep a large amount of cash…
| In a secure bank vault? | OR | In your basement at home? |
Then consider whether you would prefer...
| Cloud hosted telephony | OR | An in-house phone system |
6. Supporting a remote workforce
It’s estimated that remote working practices can save employers up to £10,000 per employee.
But issuing ‘work phones’ and other devices can pose a significant security risk:
1 in 5 enterprises have suffered a data breach due to employees using mobile devices outside of their company networks.
But with a secure cloud-based phone system, you can enable your staff to…
- Connect to the same secure business network
- From any location
- On any device
Meaning you can achieve the financial benefits of a remote workforce without compromising the security of your business communications and data.
