Think You Know Customer Experience?
1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs
When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...
Bulletproof Your Compliance with Customer Experience Technology
For many years, compliance and customer experience have felt like two business objectives that are completely at odds.
Why You Should Prioritise Customer Experience Strategy
In a recent survey conducted by Super Office, a total of 1,920 professionals were asked what their top business priority...
5 Pillars of a Textbook Omnichannel Customer Experience
If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
The 6 Must-Have Features of Contact Centre Software in 2021
For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
3 Reasons Contact Centres Need Technology to Improve Employee Experience
If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
“What is Customer Experience and Why Does it Matter?” A Complete Guide
Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
