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in AI , CX

5 Essential Business Resolutions to Drive Success in 2025

As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the...
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in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas

CCHub Saves Christmas

The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
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in AI , artificial intelligence , microsoft 365

What is Microsoft Copilot and How is it Transforming Businesses?

In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
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in cloud contact centre , customer experience , AI , CX , contact center hub

How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service

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in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

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in unified communications , cybersecurity , AI , artificial intelligence

Top 5 Emerging Trends in the UK Unified Communications Market for 2025

The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in techno...
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in AI

Take your business to the next level with contact centre AI

Today’s customers expect more from the companies they do business with than ever before – they now expect speedy, effici...
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in cloud contact centre , AI , artificial intelligence , Chat GPT

The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...
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