18-Dec-2024 10:48:40
in AI , CX
5 Essential Business Resolutions to Drive Success in 2025
As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the...
12-Dec-2024 10:43:51
in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas
CCHub Saves Christmas
The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
10-Dec-2024 09:21:21
in AI , artificial intelligence , microsoft 365
What is Microsoft Copilot and How is it Transforming Businesses?
In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
28-Nov-2024 09:07:43
in cloud contact centre , customer experience , AI , CX , contact center hub
How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service
15-Nov-2024 10:50:30
in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas
AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence
03-Nov-2024 09:34:54
in unified communications , cybersecurity , AI , artificial intelligence
Top 5 Emerging Trends in the UK Unified Communications Market for 2025
The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in techno...
09-Jul-2024 10:00:00
in AI
Take your business to the next level with contact centre AI
Today’s customers expect more from the companies they do business with than ever before – they now expect speedy, effici...
11-Sep-2023 11:25:40
in cloud contact centre , AI , artificial intelligence , Chat GPT
The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)
Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to i...