Why You Shouldn’t Wait to Upgrade Your Business Phone System

Considering switching from a hardware-based business phone system to an internet-based solution? Well, consider your sea...
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VoIP Systems Explained: What VoIP Means and Why It’s Better

One of the most frustrating things about researching business phone systems is being bombarded with industry jargon.    ...
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in public sector

G7 Summit 2021: Building Sustainable Change in Public Sector

In June 2021, global leaders met in Cornwall, UK for the annual G7 summit of 7 member nations (UK, USA, Canada, Japan, G...
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in education , public sector

Why Collaboration is Key for UK Schools & MATs

Out of all the global industries, schools and multi-academy trusts (MATs) have been hit one of the hardest by the pandem...
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in public sector

Post-16 Education Bill: What You Need to Know

On 18th May 2021, a new Education Bill was introduced to UK Parliament. The Skills and Post-16 Education Bill has been d...
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Data Security for Business Telephone Systems: A Guide

Contents Data security and the climate of concern
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in public sector

Public Sector Communications: Why Voice is More Important Than Ever

March 2020 saw the way we do business and communicate with one another completely change. Our homes became our office sp...
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in remote working

The 6 Hidden Advantages of Flexible Working: Infographic

Since the world underwent a rapid, non-negotiable exercise in flexible working, there's been extensive research into the...
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6 Proven Ways to Boost Remote Team Productivity

For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative th...
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in customer experience

Bulletproof Your Compliance with Customer Experience Technology

For many years, compliance and customer experience have felt like two business objectives that are completely at odds.
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in customer experience

Why You Should Prioritise Customer Experience Strategy

In a recent survey conducted by Super Office, a total of 1,920 professionals were asked what their top business priority...
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in customer experience

5 Pillars of a Textbook Omnichannel Customer Experience

If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
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in customer experience

The 6 Must-Have Features of Contact Centre Software in 2021

For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
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in customer experience

3 Reasons Contact Centres Need Technology to Improve Employee Experience

If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
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in customer experience

“What is Customer Experience and Why Does it Matter?” A Complete Guide

Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
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in public sector , cybersecurity

Public Sector Cyber Security: How to Protect Your Platforms

Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
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in public sector , smarter working , scotland

Everything You Need to Know About Scotland’s Digital Strategy 2021

In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
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How Businesses are Strategising the Future of Workplace Communications

The past 12 months or so have essentially been a pressure cooker for the modern workplace.
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Maximising the power of Microsoft Teams

True digital transformation connects people, data and applications. In education, one of the newest,  powerful and most ...
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5 Ways Cloud Technology Encourages Collaboration in Government

Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radic...
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