11-Mar-2025 12:58:57
in AI , chatbot solutions , AI chatbots , hospitality
AI-Powered Hospitality: Transforming Guest Experience and Operational Efficiency
The Challenge: Balancing Personalisation with Efficiency
28-Feb-2025 17:22:14
in cloud contact centre , customer experience , cchub , CX , contact center hub
The Benefits of a Stand-Alone Cloud Contact Centre: Why Flexibility is Key
In today’s competitive business environment, delivering exceptional customer experiences is no longer a “nice-to-have” –...
24-Feb-2025 10:23:04
in Digital Workplace , digital detox , mental health
Disconnect to Reconnect: Why a Digital Detox is Vital for Tech Professionals
20-Feb-2025 12:40:34
in b2b sales , sales progression , career progression
From Junior Sales to Sales Director: Your Career Progression Guide
Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on:
12-Feb-2025 10:16:19
in love and communication , meaningful conversations , modern love stories
Connected Hearts: A Valentine’s Day Story of Love and Communication ❤️📞
For Emma and Jake, their journey wasn’t love at first sight. In fact, their biggest challenge wasn’t attraction—it was c...
12-Feb-2025 09:59:50
in customer experience , customer service , sales growth , business growth , ecommerce , cloud solutions , fashion retail , scalability
How NFON Helped One Fashion Entrepreneur Focus on Growth—Not Problems
12-Feb-2025 09:35:34
in contact centre , operator connect , microsoft teams , IT resellers , direct routing , ucaas , ccaas , voice integration , recurring revenue
The Hidden Revenue Opportunity in Microsoft Teams: Voice and Contact Centre Integrations
Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communicatio...
18-Jan-2025 14:53:33
in cloud contact centre , customer experience , omni-channel , customer service , courier companies , communication technology
Why Courier Companies Need a Robust Omni-Channel Communications Strategy
The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand ...
18-Jan-2025 13:38:49
in Customer aquisition , selling strategies , b2b sales , cold calling , sales effectiveness , sales trends
Why Cold Calling is No Longer an Effective Use of Time and Resources in Modern Business
Low Conversion Rates The statistics paint a bleak picture for cold calling:
18-Jan-2025 13:22:27
in Customer retention , ict resellers , selling strategies , cross selling , consultative selling , inbound marketing , account-based selling , sales growth , b2b sales , b2b
Top 5 Selling Strategies for ICT Resellers
Top 5 Selling Strategies for ICT Resellers ICT resellers operate in a competitive and ever-evolving market. To stay ahea...
15-Jan-2025 09:10:15
in cloud telephony , unified communications , remote working , Hybrid working , microsoft teams , deskphones , Hardware
The Role of the Desk Phone in the Modern Workplace: Are They Still Needed?
Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloud...
18-Dec-2024 10:48:40
in AI , CX
5 Essential Business Resolutions to Drive Success in 2025
As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the...
16-Dec-2024 13:56:39
in technology , predictions
Top Tech Trends Shaping the UK in 2025
As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape.
12-Dec-2024 10:57:50
in cloud telephony , unified communications
Cloudya's Christmas Connection
It was a chilly December evening in a small village where the townsfolk bustled about, preparing for Christmas. The holi...
12-Dec-2024 10:43:51
in cloud contact centre , customer experience , AI , omni-channel , cchub , christmas
CCHub Saves Christmas
The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing l...
10-Dec-2024 09:21:21
in AI , artificial intelligence , microsoft 365
What is Microsoft Copilot and How is it Transforming Businesses?
In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way busine...
28-Nov-2024 11:48:48
in unified communications
How can insurance and finance businesses pave the way to being digital-first?
The world of insurance and finance are changing rapidly, with non traditional players and fintechs challenging slower-mo...
28-Nov-2024 11:28:22
in unified communications , customer experience , importance of technology in customer service , customer service
Improve your customer service. And your customer loyalty.
Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the p...
28-Nov-2024 09:07:43
in cloud contact centre , customer experience , AI , CX , contact center hub
How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service
27-Nov-2024 09:24:16
in unified communications , remote working , customer experience , Hybrid working , office working