Why the PSTN & ISDN Switch Off Matters
2025 will be a significant year for UK telecommunications. It’s the year that British Telecom (BT) will stop the use of ...
Why You Shouldn’t Wait to Upgrade Your Business Phone System
Considering switching from a hardware-based business phone system to an internet-based solution? Well, consider your sea...
VoIP Systems Explained: What VoIP Means and Why It’s Better
One of the most frustrating things about researching business phone systems is being bombarded with industry jargon. ISD...
G7 Summit 2021: Building Sustainable Change in Public Sector
In June 2021, global leaders met in Cornwall, UK for the annual G7 summit of 7 member nations (UK, USA, Canada, Japan, G...
Why Collaboration is Key for UK Schools & MATs
Out of all the global industries, schools and multi-academy trusts (MATs) have been hit one of the hardest by the pandem...
Post-16 Education Bill: What You Need to Know
On 18th May 2021, a new Education Bill was introduced to UK Parliament. The Skills and Post-16 Education Bill has been d...
Data Security for Business Telephone Systems: A Guide
Contents Data security and the climate of concern
Public Sector Communications: Why Voice is More Important Than Ever
March 2020 saw the way we do business and communicate with one another completely change. Our homes became our office sp...
The 6 Hidden Advantages of Flexible Working: Infographic
Since the world underwent a rapid, non-negotiable exercise in flexible working, there's been extensive research into the...
6 Proven Ways to Boost Remote Team Productivity
For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative th...
Bulletproof Your Compliance with Customer Experience Technology
For many years, compliance and customer experience have felt like two business objectives that are completely at odds.
Why You Should Prioritise Customer Experience Strategy
In a recent survey conducted by Super Office, a total of 1,920 professionals were asked what their top business priority...
5 Pillars of a Textbook Omnichannel Customer Experience
If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
The 6 Must-Have Features of Contact Centre Software in 2021
For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
3 Reasons Contact Centres Need Technology to Improve Employee Experience
If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
“What is Customer Experience and Why Does it Matter?” A Complete Guide
Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
Public Sector Cyber Security: How to Protect Your Platforms
Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
Everything You Need to Know About Scotland’s Digital Strategy 2021
In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
How Businesses are Strategising the Future of Workplace Communications
The past 12 months or so have essentially been a pressure cooker for the modern workplace.
Maximising the power of Microsoft Teams
True digital transformation connects people, data and applications. In education, one of the newest, powerful and most s...
