5 Pillars of a Textbook Omnichannel Customer Experience
If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
The 6 Must-Have Features of Contact Centre Software in 2021
For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
3 Reasons Contact Centres Need Technology to Improve Employee Experience
If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
“What is Customer Experience and Why Does it Matter?” A Complete Guide
Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
Public Sector Cyber Security: How to Protect Your Platforms
Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
Everything You Need to Know About Scotland’s Digital Strategy 2021
In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
How Businesses are Strategising the Future of Workplace Communications
The past 12 months or so have essentially been a pressure cooker for the modern workplace.
Maximising the power of Microsoft Teams
True digital transformation connects people, data and applications. In education, one of the newest, powerful and most s...
5 Ways Cloud Technology Encourages Collaboration in Government
Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radic...
The Role of Smarter Working in a Post-Pandemic Public Sector
In the era of the pandemic, ways of working have shifted drastically across the public sector. Digital infrastructure an...
Can Remote Working Software Fix Teams with Trust Issues?
While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a gro...
How Businesses Must Adapt to the Future of Remote Working
Now the UK is moving along its prescribed ‘roadmap’ to the next normal, most business owners and decision makers are ant...
Geo Redundancy: How to Keep a Remote Team Connected
If there is one thing that 2020 taught us, it was the importance of a backup plan.
Four Remote Communication Mistakes That Teams Are Still Making
In a report compiled by time-tracking software company Hubstaff on the state of remote project management, nearly 46% of...
Councils & Communities: Championing Mental Health Through Technology
The mental health and wellbeing of civil service staff and citizens was paramount long before the COVID-19 pandemic. How...
The best collaboration tools for remote teams: infographic
2020 has upset our work-life balance Employees are spending 48.5 minutes more at their desk each day. They’re also findi...
All You Need to Know About Managing Remote Teams
Intro: the rapid evolution of remote working What comes after the ‘new normal’? Preparing for the world of hybrid workin...
Why Technology Integration Matters in the Public Sector
Over the past five years, it has been widely acknowledged that we are on the brink of what has been termed as ‘the Fourt...
2021: The Public Sector Hybrid Working Model
Hybrid working, at its core, embraces the principle of employees balancing remote working from any location, with also w...
4 Ways the Public Sector is Prioritising Sustainability
The UK was the first major global economy to set a legal obligation to achieve net-zero carbon emissions by 2050. The Go...
