Post-16 Education Bill: What You Need to Know
On 18th May 2021, a new Education Bill was introduced to UK Parliament. The Skills and Post-16 Education Bill has been d...
Data Security for Business Telephone Systems: A Guide
Contents Data security and the climate of concern
Public Sector Communications: Why Voice is More Important Than Ever
March 2020 saw the way we do business and communicate with one another completely change. Our homes became our office sp...
The 6 Hidden Advantages of Flexible Working: Infographic
Since the world underwent a rapid, non-negotiable exercise in flexible working, there's been extensive research into the...
6 Proven Ways to Boost Remote Team Productivity
For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative th...
Bulletproof Your Compliance with Customer Experience Technology
For many years, compliance and customer experience have felt like two business objectives that are completely at odds.
Why You Should Prioritise Customer Experience Strategy
In a recent survey conducted by Super Office, a total of 1,920 professionals were asked what their top business priority...
5 Pillars of a Textbook Omnichannel Customer Experience
If you’ve read our other content on the importance of customer experience, you will know that currently, it is more infl...
The 6 Must-Have Features of Contact Centre Software in 2021
For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essent...
3 Reasons Contact Centres Need Technology to Improve Employee Experience
If you want to deliver the best possible customer experience, striving to have a happier, healthier and more motivated w...
“What is Customer Experience and Why Does it Matter?” A Complete Guide
Contents Intro: the growing power of customer experience (CX) CX defined Why CX matters more than ever The fight to cont...
Public Sector Cyber Security: How to Protect Your Platforms
Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout t...
Everything You Need to Know About Scotland’s Digital Strategy 2021
In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘A Changing Nation, How Scotland will Thr...
How Businesses are Strategising the Future of Workplace Communications
The past 12 months or so have essentially been a pressure cooker for the modern workplace.
Maximising the power of Microsoft Teams
True digital transformation connects people, data and applications. In education, one of the newest, powerful and most s...
5 Ways Cloud Technology Encourages Collaboration in Government
Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radic...
The Role of Smarter Working in a Post-Pandemic Public Sector
In the era of the pandemic, ways of working have shifted drastically across the public sector. Digital infrastructure an...
Can Remote Working Software Fix Teams with Trust Issues?
While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a gro...
How Businesses Must Adapt to the Future of Remote Working
Now the UK is moving along its prescribed ‘roadmap’ to the next normal, most business owners and decision makers are ant...
Geo Redundancy: How to Keep a Remote Team Connected
If there is one thing that 2020 taught us, it was the importance of a backup plan.
