20-Nov-2024 15:21:41
in compliance , ms teams , microsoft teams , analytics
Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications
In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisat...
20-Nov-2024 15:20:57
in ms teams , microsoft teams , analytics
The Importance of Analytics in a Modern UK Business: Maximising the Power of Integrated Communication Solutions
In today’s fast-paced business world, UK companies are increasingly relying on collaboration tools like Microsoft Teams ...
20-Nov-2024 15:18:37
in ms teams , microsoft teams , analytics
Optimising Microsoft Teams for Maximum Efficiency: How Analytics 365 Can Transform Your Business Communications
In today's fast-paced business world, efficient communication is more than just a convenience—it's a necessity. As your ...
18-Nov-2024 10:40:27
in operator connect , microsoft teams , SIP trunking , direct routing
"SIP Trunking vs. Direct Routing vs. Operator Connect: Which is Right for Your Business?"
15-Nov-2024 18:18:36
in cloud contact centre , customer experience , cchub , CX , customer service
Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business
15-Nov-2024 11:52:52
in customer experience , cchub , CX , customer service
7 Top Customer Expectations for 2025
15-Nov-2024 10:50:30
in unified communications , AI , artificial intelligence , contact centre , ucaas , ccaas
AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence
03-Nov-2024 10:15:22
in compliance , collaboration , cybersecurity , ms teams security , microsoft teams
Harnessing Microsoft Teams for Enhanced Client Engagement: Trends, Strategies, and Future Outlook in Modern Collaboration
What trends have you observed in how customers are adopting Microsoft Teams for collaboration, and how are they using it...
03-Nov-2024 09:34:54
in unified communications , cybersecurity , AI , artificial intelligence
Top 5 Emerging Trends in the UK Unified Communications Market for 2025
The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in techno...
31-Oct-2024 10:20:04
in unified communications , channel partners , marketing , IT resellers , lead generation
An IT Reseller's Quick Guide to Generating Leads for New Voice Communications Customers
In today’s fast-paced digital environment, IT resellers are uniquely positioned to expand their service portfolio by off...
29-Oct-2024 15:55:34
in Partner Program , channel partners , IT resellers
Wholesale vs. Commission: Which Business Model Should IT Resellers Choose for Selling Voice Communications?
As an IT reseller, adding voice communications to your portfolio can open up valuable new revenue streams, foster long-t...
28-Oct-2024 09:51:43
in cloud contact centre
How Small Businesses Are Winning with “Informal” Cloud Contact Centres
In today’s fast-paced digital landscape, small businesses are carving out competitive advantages by adopting "informal" ...
14-Oct-2024 09:51:06
in partners , channel partners , partner programme
Looking to give your customers a voice? Look no further!
09-Oct-2024 09:36:51
in customer experience , contact centre , CX , Customer retention , customer service
Think You Know Customer Experience?
1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 stud...
07-Oct-2024 14:32:05
in MSPs , Customer retention
7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention
In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off co...
07-Oct-2024 13:38:49
in customer experience , contact centre , cchub , CX
The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs
When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane cal...
23-Sep-2024 11:43:52
in unified communications , operator connect , microsoft teams , IT resellers
How Operator Connect Is Changing The Landscape of Business Communications
As businesses continue to embrace digital transformation, the demand for seamless, integrated communication solutions is...
08-Aug-2024 13:30:00
Using AI to revolutionize customer communication in contact centres across industries
Rising customer expectations With ever-increasing customer expectations, it’s becoming harder and harder to secure custo...
09-Jul-2024 10:00:00
in AI
Take your business to the next level with contact centre AI
Today’s customers expect more from the companies they do business with than ever before – they now expect speedy, effici...
17-Apr-2024 16:42:06
Synthesising Success: Integrating Tools for Optimal Marketing Efficiency
Approx reading time: 7 mins 41 secs